How To Order?

Where is my Order

How can I track my order?

We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you, you can also track its status by signing in to your account, under “my order” on your desired order or you can track your order on relevant courier portal

How quickly can I get my order?

We do our best to get your orders delivered by the date listed on the order placed page.

My order is delayed. What should I do?

We are sorry that your order is delayed. You can follow its progress by entering your tracking number on our tracking portal. If the status has not changed in a while, please get in touch with our Customer Support Team. You can reach our team 24/7 at [email protected] or you can contact us on our whatsapp Live Chat. (10am – 8pm).

Order Placement

How do i place an order on AutoX?

Shopping on AutoX is easy ! Once you have found the product you want to buy, just follow the steps below: 

·              Open AutoX.pk Website.

·              Put the item title on “Search Bar”.

·              Click on the image of your desired item & Click on “Buy Now”.

·              Click on “View Cart” (Add quantity if required) & click on “Checkout Button”.

·              Enter your registered Email Id & Password.

·              Enter your personal details like (Name/Contact Number/Shipping Address with City).

·              Confirm the order details and select your “Mode of Payment”.

·              Click on “Place Order”.

·              Your Order number will appear on your screen.


-Congratulations! your order has been placed.

Can I call AutoX to place an order?

·             Yes you can Call us or whatsapp us on 03111128869

How do I remove an item from my shopping cart?

To remove an item from your shopping cart, please follow these steps

demonstration picture

Does Autox have a mobile app?

No

Do I need an account to shop on AutoX?

Yes

My payment was processed successfully but I didn’t get any order confirmation. What should I do?

Please get in touch with us so we can look into the matter. You can reach our team 24/7 under [email protected] or you can call us under 03111128869

I haven’t received the invoice for my order.

A hard copy of the invoice should always be sent along with your order. If you have not received an invoice, please get in touch with us and we will send you a copy of your invoice. You can reach our team through Live Chat or WhatsApp 03111128869.

Why am I having trouble placing products in the cart?

If you are having trouble placing products in your cart, please make sure that you have made all relevant size and color selections. If you still have problems, this may mean that the item you are trying to buy is sold out. Please get in touch with our Customer Support Team. You can reach our team 24/7 under [email protected] or our whatsapp 03111128869.

Order Cancellation

If your order is not yet on its way to you,  your order is eligible for cancellation, “Cancel Button” will indicate on your desired order that you wish to cancel.
Click on “My Account” and click on “My Orders” in the drop-down
Once you see your order, click the “Cancel” Button

Fill out the cancellation request form
1. Choose the item(s) you need to cancel
2. Make sure you read and agree with the cancellation policy
3. Select your cancellation reason
4. Click on “Submit”

If your order is already on its way to you or if you have already received your order, you may be able to return your product.

Order Shipment

What are the shipping charges?

Shipping rate is calculated is based on the weight of the products, the origin from where the item is picked from and the destination to where it is delivered.
The total shipping fee charged will be clearly indicated for each product individually at the main product page and the total shipping fee for the cart will be displayed at the checkout page.

Why are my items shipped separately?

Items sourced from different sellers are often shipped separately to make sure that there is no delay in fulfillment of your order. Rest assured that you will get all your items within the delivery period mentioned on the product pages of those items. There are no hidden charges on partial shipment.